Shipping policy

Aqui está uma Shipping Policy completa, sem traços estruturais, pronta para copiar e colar na sua loja.

O texto foi elaborado em inglês (padrão para e-commerce na Nova Zelândia e internacional), com prazos realistas e cláusulas que protegem a sua loja contra atrasos de transporte e problemas com alfândega.

Shipping Policy

Thank you for shopping at LOR MALE. We are dedicated to delivering your orders as quickly and safely as possible. Below are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1 to 3 business days, excluding weekends and public holidays. Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

During periods of high order volume, seasonal sales, or promotional campaigns, processing may take up to 4 business days. If there is a significant operational delay in dispatching your order, our team will contact you directly via email.

Delivery times are estimates calculated from the date of dispatch, not the date the order was placed.

Domestic Delivery (New Zealand):

• Standard Delivery: 3 to 7 business days

International Delivery (Australia and Worldwide):

• Standard International Delivery: 7 to 15 business days

Please note that delivery timelines are estimates provided by postal carriers. Unforeseen circumstances such as severe weather, postal network disruptions, and customs clearance procedures may cause delays beyond our direct control.

Shipping rates for your order will be calculated and displayed at checkout before you finalize payment. Any eligible free shipping offers or threshold promotions will be applied automatically at the checkout screen.

Once your order has been dispatched from our facility or fulfillment center, you will receive an automated shipping notification email containing your tracking number and carrier link. Please allow 24 to 48 hours for tracking activity to register and update on the carrier system.

LOR MALE is not responsible for any customs fees, import taxes, tariffs, or clearance charges imposed by your destination country. All fees applied during or after shipping are the sole responsibility of the customer.

Please ensure your delivery address, recipient name, and contact details are accurate and complete before completing payment. LOR MALE is not responsible for orders delivered to incorrect addresses provided by the buyer.

If you notice an error in your shipping details after completing an order, contact us immediately at info@lormale.com. We will make every effort to correct the address before dispatch; however, modifications cannot be made once an order has shipped.

If your parcel arrives with physical exterior damage or missing items, please inspect the contents and contact us within 48 hours of delivery at info@lormale.com with your order number and clear photographic evidence.

For shipments marked as successfully delivered by the carrier but not received, please check with household members, building reception, and neighbors before contacting customer support. We will assist you in lodging a formal inquiry with the carrier.

If you have questions, inquiries, or need support regarding your order shipment, please contact us:

LOR MALE

Customer Support: info@lormale.com

Phone Support: +64 21 027 86566

Country of Operation: New Zealand